Financial Services Jobs

Senior Pension Administrator

Posted 17 days ago
South West, West Midlands

We are looking for a Senior Pension Administrator to join our growing team.



We offer a Hybrid working pattern with 2 days in the office and 3 from home, this is also paired with flexible working so you can work your day around the core hours of a 35 hours week.



The purpose of the role is to assist with the administration of schemes entering the Pension Protection Fund (PPF) and be responsible for the day-to-day pension administration services provided to the portfolio of PPF clients. (Full training will be provided around PPF)



The Pension administration team provides specialist administration and defined benefits pension consultancy services to pension scheme trustees, the Pension Protection Fund, and other third parties.



The Administration team helps schemes with insolvent employers through the PPF assessment period, making sure that members of these schemes get correct benefits and the best possible outcome, whether that is a transfer to the PPF or a buyout with an insurance company.




Key Accountabilities



  • You will be the main point of contact for allocated clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
  • Provide constructive feedback and help with coaching and training.
  • Check the work of other team members
  • Support effective team working and encourage the team to look for efficiencies
  • Ensure that complaints or concerns are dealt with correctly and raised with the appropriate parties
  • Build strong effective client and team relationships including PPF, Trustees, and Consultants
  • To attend PPF, Trustee meetings, and other meetings as required
  • Help manage projects to ensure all service level agreements and Key Performance Indicators (KPIs) are met for PPF clients
  • Work with the Team Leaders and Managers to ensure the workflow system is kept up to date
  • Work with the Team Leaders and Managers to ensure daily target dates and prioritise team workloads to ensure agreed service levels are met
  • Ensure that all clients are billed within the time limits agreed with the PPF Managers, PPF Consultants and PPF Director.
  • Assist with the drafting and reviewing of the team’s PPF project plans and budgets
  • To ensure all standard documents for PPF clients are used and reviewed regularly
  • Have a working knowledge of GMP and be willing to help the GMP team as required
  • Promote company values




Technical Knowledge & Key Skills


  • Provide excellent customer service to clients and build strong client relationships
  • Excellent communication skills both verbal and written
  • Experience in supervising and mentoring staff
  • Good understanding of current pensions legislation
  • Ability to work on own as well as a member of a team
  • Able to delegate work in a fair and considered way
  • Analytically and numerically able to analyse, evaluate and interpret data
  • To have good time management skills, to be task orientated and organised with the ability to multi-task and to work under pressure.
  • To remain calm and collect in times of crisis (both real and perceived)
  • To use initiative and be a good problem solver with the ability to generate practical solutions





  • Educated to A level standard or equivalent
  • Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme

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